Galaxy S10 charger port fire

[user2Qc4W5cLIO]

Well, looks like I will join the party. Woke up at 3:30am this morning to my phone almost too hot to touch, and the charge port melted out. Appears to have had a thermal event.  Unplugged the phone just in time, but now no longer will charge unless on wireless charging dock.  Hopefully Samsung will remedy this quickly. 

[SamsungAdam]

@user2Qc4W5cLIO I'm sorry to hear about your experience. Can I please have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message?

[Sviatlana_sveti]

And I have the same!!!in 7 months

[SamsungAdam]

@Sviatlana_sveti I'm sorry to hear about the symptoms you are experiencing. Can I please have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message: http://bit.ly/2JH2rq2

[Gecka8282]

SAME HERE. I've had the phone about 2 months. Was Samsung able to do anything to help?

[SamsungLarry]

Can I have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message as well?

[userOVmhtDRoJV]

Hi I got the same problem, now my S10 is unable to turn on because I left it too hot overnight, the charge port get extremely hot and melts out when I plug the charger in. Hopefully you guys can do something about this.

[SamsungAdam]

@userOVmhtDRoJV Can I please have a picture of the symptom you are experience and your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

[userc4LRR38eu2]

I have the S10E and have the same issue 

[userEoBX27vmVn]

I was charging my phone overnight and woke up to a strange alert sound from my phone. When I looked at my phone it said that my phone was overheating etc. The charging port on my phone is now burnt and it won't charge. This is not acceptable for a phone which is only 6 months old and extremely concerning. I have reached out to Samsung on Twitter but did not receive a very helpful response. I have used Samsung products for many years but I am really unhappy with this situation because I don't think it's acceptable for this to happen to a new phone & was not impressed with the customer service response that I got. Additionally, I worry that if I did not hear this sound it could have resulted in my phone exploding.