I was charging my phone overnight and woke up to a strange alert sound from my phone. When I looked at my phone it said that my phone was overheating etc. The charging port on my phone is now burnt and it won't charge. This is not acceptable for a phone which is only 6 months old and extremely concerning. I have reached out to Samsung on Twitter but did not receive a very helpful response. I have used Samsung products for many years but I am really unhappy with this situation because I don't think it's acceptable for this to happen to a new phone & was not impressed with the customer service response that I got. Additionally, I worry that if I did not hear this sound it could have resulted in my phone exploding.
I just had the same thing happen to my s10. Started seeing smoke pouring out of the charge port while driving. Disconnected the charger, but the port is melted and burned.
@userfqUvtEfNrx Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number, IMEI, and any pictures you may have of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2
Thank you for reaching out. I would be happy to assist you further. Can I please have the following information in a private message: http://bit.ly/2JH2rq2
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Hey, just wanted to touch base. Are you still needing further assistance?