Galaxy S10 charger port fire

[userEoBX27vmVn]

I was charging my phone overnight and woke up to a strange alert sound from my phone. When I looked at my phone it said that my phone was overheating etc. The charging port on my phone is now burnt and it won't charge. This is not acceptable for a phone which is only 6 months old and extremely concerning. I have reached out to Samsung on Twitter but did not receive a very helpful response. I have used Samsung products for many years but I am really unhappy with this situation because I don't think it's acceptable for this to happen to a new phone & was not impressed with the customer service response that I got. Additionally, I worry that if I did not hear this sound it could have resulted in my phone exploding.

[userfqUvtEfNrx]

I just had the same thing happen to my s10. Started seeing smoke pouring out of the charge port while driving. Disconnected the charger, but the port is melted and burned. 

[SamsungAdam]

@userfqUvtEfNrx Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number, IMEI, and any pictures you may have of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2

[userS6hoU64C8Y]

The same thing just happened to my Samsung 10+. I was sitting there and saw smoke and pulled the plug out quickly 

[SamsungAdam]

Thank you for reaching out. I would be happy to assist you further. Can I please have the following information in a private message: http://bit.ly/2JH2rq2

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

[SamsungAdam]

Hey, just wanted to touch base. Are you still needing further assistance?

[Samsung_R0Fapgu]

I have the same problem to with my s10. I have only had my phone for about 6 mthz

[SamsungLarryK]

Can I have your full model code and IMEI number via private message?

[userfwcPtrGdaE]

I am having the same exact issue! I have only had this phone for 6 months. This is unacceptable 

[SamsungAdam]

@userfwcPtrGdaE I'm sorry to hear about your experience. Can I please have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message?