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Constellation

Re: Galaxy S10 charger port fire

I was charging my phone overnight and woke up to a strange alert sound from my phone. When I looked at my phone it said that my phone was overheating etc. The charging port on my phone is now burnt and it won't charge. This is not acceptable for a phone which is only 6 months old and extremely concerning. I have reached out to Samsung on Twitter but did not receive a very helpful response. I have used Samsung products for many years but I am really unhappy with this situation because I don't think it's acceptable for this to happen to a new phone & was not impressed with the customer service response that I got. Additionally, I worry that if I did not hear this sound it could have resulted in my phone exploding.

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Constellation

Re: Galaxy S10 charger port fire

I just had the same thing happen to my s10. Started seeing smoke pouring out of the charge port while driving. Disconnected the charger, but the port is melted and burned. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

@userfqUvtEfNrx Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number, IMEI, and any pictures you may have of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy S10 charger port fire

The same thing just happened to my Samsung 10+. I was sitting there and saw smoke and pulled the plug out quickly 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

Thank you for reaching out. I would be happy to assist you further. Can I please have the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

Hey, just wanted to touch base. Are you still needing further assistance?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy S10 charger port fire

I have the same problem to with my s10. I have only had my phone for about 6 mthz

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

Can I have your full model code and IMEI number via private message?

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Constellation

Re: Galaxy S10 charger port fire

I am having the same exact issue! I have only had this phone for 6 months. This is unacceptable 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

@userfwcPtrGdaE I'm sorry to hear about your experience. Can I please have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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