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Constellation

Re: Galaxy S10 charger port fire

I was charging my phone overnight and woke up to a strange alert sound from my phone. When I looked at my phone it said that my phone was overheating etc. The charging port on my phone is now burnt and it won't charge. This is not acceptable for a phone which is only 6 months old and extremely concerning. I have reached out to Samsung on Twitter but did not receive a very helpful response. I have used Samsung products for many years but I am really unhappy with this situation because I don't think it's acceptable for this to happen to a new phone & was not impressed with the customer service response that I got. Additionally, I worry that if I did not hear this sound it could have resulted in my phone exploding.

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Constellation

Re: Galaxy S10 charger port fire

I just had the same thing happen to my s10. Started seeing smoke pouring out of the charge port while driving. Disconnected the charger, but the port is melted and burned. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

@userfqUvtEfNrx Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number, IMEI, and any pictures you may have of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy S10 charger port fire

I have the same problem to with my s10. I have only had my phone for about 6 mthz

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

Can I have your full model code and IMEI number via private message?

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Constellation

Re: Galaxy S10 charger port fire

I am having the same exact issue! I have only had this phone for 6 months. This is unacceptable 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

@userfwcPtrGdaE I'm sorry to hear about your experience. Can I please have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy S10 charger port fire

I had the same issue with my port, went to an official Samsung store and got it fixed for free

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Constellation

Re: Galaxy S10 charger port fire

So I guess I will join in also. A week ago my phone just stopped charging I started smelling a burnt electrical smell so pulled the charger cord out. I noticed the back, bottom of my phone was extremely hot and when I pulled the cord out the metal on the charging cord was so hot it actually burned my finger. I tried another cord and the same thing happened. I tried both of these cords with an old s2 tablet I no longer use and the cords both worked like they are supposed to. I can only imagine if this would have happened while I was sleeping. As hot as the phone and cord were I can guarantee if it had been overnight the phone would have caught on fire and probably caused other thing in my bedroom to go up in flames. They made me send it to Texas to be fixed and failed to mention they needed the charging cord and charger box sent with the phone also. They also failed to tell me a paper had to be sent in with the phone explaining the issues. Now most likely my phone will be sent back without them even touching it. Samsung your customer service needs to improve and you need to not leave your customers without a phone for weeks due to a defective device.

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Constellation

Re: Galaxy S10 charger port fire

Many (not all) of these incidents are occurring when phones are being charged overnight--which people shouldn't be doing. That hasn't been a recommended practice since the days of Android Lollipop. If you do that with a Pixel phone and it gets damaged Google voids the phone warranty under the abuse of device category.

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