Galaxy S10 charger port fire

[user2Qc4W5cLIO]

Well, looks like I will join the party. Woke up at 3:30am this morning to my phone almost too hot to touch, and the charge port melted out. Appears to have had a thermal event.  Unplugged the phone just in time, but now no longer will charge unless on wireless charging dock.  Hopefully Samsung will remedy this quickly. 

[SamsungMoon]

I'm sorry to hear about your experience. Can I please have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message? https://bit.ly/2SUXRar  

[Jessebh]

I have had that issue twice in the past week. what is the fix?

[SamsungRei]

Hello @Jessebh, I am sorry to hear about this! Please send a private message with the model code, IMEI number of the phone, and any pictures you may have so I may look into this for you. http://bit.ly/2XERskyhttps://

[Ghali1992]

My verizon samsung s10+ 5g charging port was burned and melted on the charger port while charging my phone with ORIGINAL charger burned my finger too as I was taking out when I saw smoke coming out.

[SamsungAdam]

Thank you for reaching out. I would be happy to assist your further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

[SamsungAdam]

Hey, just wanted to follow up. Are you still needing further assistance?

[Ghali1992]

yes. when I click on the link it takes me no where

[SamsungMoon]

Are you viewing the community through the app or a web browser? You will need to open the community in a web browser so that the private message link can be selected. You can sign into community by going to https://us.community.samsung.com/t5/Get-Help/ct-p/get-help.

[useroFm2XnNjjA]

Me too facing same problem

My usb charger melted and phone get too hot while charging

[SamsungRei]

Oh no! I am sorry to hear that! Please send a private message with the full model code and the IMEI number of the phone so I can look into this further for you. http://bit.ly/2XERsky