My Fingerprint scanner is not working properly last 3 days.
I tested from my phone through *#0*# there are giving me same Fail massage you can see on picture.
How can resolve this issue please help me.
By chance do you have a screen protector installed on the device?
I removed my screen protector and factory reset also done.
Just head to your nearest am AT&T store.
Like SJohnson said, check if your screen protector isn't the cause of the problem, also try to do a backup and hard reset the phone.
Actually I done already factory reset so,
Should I do hard reset?
And also I'm not using screen protector now
@QuraishAzmi Have you tried wiping the cache partition and removing and re-adding the fingerprints?
No sir I don't do wipe cache partition
Can you guide me how ?? Please
Give these steps a try:
I did not have any problem with this