cancel
Showing results for 
Search instead for 
Did you mean: 
CinAZ
Astronaut

Galaxy S10 screen awake during call

JUMP TO SOLUTION

Whether I make a call or answer a call the screen stays awake. So my cheek winds up either muting the call or hanging up the call. Any ideas here?

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Galaxy S10 screen awake during call

JUMP TO SOLUTION

@CinAZ Have you tried adjusting the touch sensitivity in your settings?

Reply
Loading...
5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Galaxy S10 screen awake during call

JUMP TO SOLUTION

@CinAZ Have you tried adjusting the touch sensitivity in your settings?

Reply
Loading...
CinAZ
Astronaut

Only thing I see is to turn that setting on or off. I hav...

JUMP TO SOLUTION

Only thing I see is to turn that setting on or off. I have it set to on. (Not using a screensaver)

Reply
Loading...
Samsung Care Ambassador

Re: Galaxy S10 screen awake during call

JUMP TO SOLUTION

Have you tried toggling on accidental touches in the display menu in settings 



Reply
Loading...
CinAZ
Astronaut

Yeah I turned off touch sensitivity and now it appears to...

JUMP TO SOLUTION

Yeah I turned off touch sensitivity and now it appears to work correctly

Reply
Loading...
userfdYiRVIrCU
Asteroid

Re: Galaxy S10 screen awake during call

JUMP TO SOLUTION

Is there a nother solution? The reason I am asking is becasue I use the touch sensitivity for my finger orint scan.

Reply
Loading...