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CinAZ
Astronaut

Galaxy S10 screen awake during call

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Whether I make a call or answer a call the screen stays awake. So my cheek winds up either muting the call or hanging up the call. Any ideas here?

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 screen awake during call

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@CinAZ Have you tried adjusting the touch sensitivity in your settings?

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Galaxy S10 screen awake during call

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@CinAZ Have you tried adjusting the touch sensitivity in your settings?

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CinAZ
Astronaut

Only thing I see is to turn that setting on or off. I hav...

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Only thing I see is to turn that setting on or off. I have it set to on. (Not using a screensaver)

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Samsung Care Ambassador

Re: Galaxy S10 screen awake during call

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Have you tried toggling on accidental touches in the display menu in settings 



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CinAZ
Astronaut

Yeah I turned off touch sensitivity and now it appears to...

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Yeah I turned off touch sensitivity and now it appears to work correctly

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S4L
Asteroid

Re: Galaxy S10 screen awake during call

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Is there a nother solution? The reason I am asking is becasue I use the touch sensitivity for my finger orint scan.

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user6gCjJ9LiX9
Astronaut

Re: Galaxy S10 screen awake during call

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The problem here is actually the forward facing light sensor. It's poor placement sees light when you're on a call and activates, turning the screen on. 

 

Fun fact, Samsung moved it to the center of the phone on the S10E,for this very reason. There should have been a recall. 

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