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Galaxy S10e Fingerprint sensor no longer working

Recently purchased the S10e and the fingerprint sense on the power button was working just fine then all the suddon stopped working and when I go to the fingerprints in Settings->Biometrics and security it keeps giving me the error "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your pone." 
I have attempted to restart my phone multiple times and I have also reset the phone to factory settings and still get this error. Has anyone else seen this problem or issue? I contact samsung support via webchat and mentioned I take it to a walk-in service or mail it in. I would like to avoid all of that if possible and someone has a trick that I don't know about.

Samsung Moderator
Samsung Moderator

Re: Galaxy S10e Fingerprint sensor no longer working

Can I have your full model code and IMEI number via private message?