Showing results for 
Search instead for 
Did you mean: 

Galaxy S10e - "ok" button grayed out at lock screen

Not sure if I inadvertenly changed my PIN or a glitch has developed.  I cannot get past the lock screen.  I do not remember if the "ok" button has always been grayed out until the correct PIN is entered.  Either way, pressing "ok" after entering my 4-digit PIN has no affect.  I do not have remote unlock setup.  Is there a work around?  I tried 3 different free utilities but none would bypass the lock screen without wiping the phone.  I need to recover my photos at least.  Please help!