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WickedApple
Asteroid

Galaxy s10 Poor Bluetooth audio quality. It sounds distorted/compressed

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I have noticed a pretty annoying bug in my s10. When I connect my phone to a car, speaker, or headphone over Bluetooth in order to listen to music, the audio sounds compressed. What I mean by that is the audio quality is noticeably lower which results in crackling and distortion.

 

A few weeks ago I managed to temporarily fix it by disabling the “calls” option in the options of the Bluetooth device. However, I noticed that after the latest update, this fix does not work anymore. I have spent the past few hours looking for a new fix but I haven’t found anything.

 

My troubleshooting steps so far:

  • Tried AUX cable, distortion went away

  • Booted in Safe Mode, same issue

  • Checked EQ settings, they were flat / "Normal"

  • Removed phone from car's Bluetooth device list and re-added

  • Developer Settings

    • Tried every Bluetooth audio codec

    • Tried increasing sample / bit rate

  • Spotify

    • Disabled battery optimization

    • Allowed background activity

    • Cleared app cache

    • Cleared downloads

    • Re-installed application

    • Disabled volume normalization

    • Ensured high quality was selected for cellular and Wi-Fi

      • Tried downloading and using download cache to play music

  • Tried Google Music, same quality

  • Tried YouTube Music, same quality

1 SOLUTION

Accepted Solutions
WickedApple
Asteroid

Re: Galaxy s10 Poor Bluetooth audio quality. It sounds distorted/compressed

JUMP TO SOLUTION

I am pretty sure it is caused by the "dual audio" option in the advanced Bluetooth settings. Try to disable that.

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14 REPLIES 14
Samsung_pyKePIK
Astronaut

I use bluetooth in my car all the time with my galaxy S10...

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I use bluetooth in my car all the time with my galaxy S10 and it sounds great, havnt had your problem once

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Samsung Care Ambassador

Re: Galaxy s10 Poor Bluetooth audio quality. It sounds distorted/compressed

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@WickedApple It could be the source of the audio from your device is not high quality and the music app you are using may need to change settings. Did you turn off dolby atmos option try to turn that off or On if theres any difference.




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Samsung_IPz6GSl
Astronaut

How did you remove battery optimization? I know its drain...

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How did you remove battery optimization? I know its draining my battery. Ive had same issues with audio. Sometimes i can't even get the audio to work on bluetooth.

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userhenrj8rbf4
Astronaut

Re: Galaxy s10 Poor Bluetooth audio quality. It sounds distorted/compressed

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I have the same problem, very annoying. I now am forced to listen to the radio. Please fix it. I don't want to buy a new car if mine 2013 citroen DS 3 radio doesn't have bluetooth 5.0 to get the best connection best sound. The Huawei mate 20 pro, also bluetooth 5.0 i don't have any sound problem. 

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userp6EAKcFNHU
Constellation

Re: Galaxy s10 Poor Bluetooth audio quality. It sounds distorted/compressed

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I have the same issue with completing all those above steps. However, I have a Galaxy s9+.

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Samsung_X2lL4Kk
Astronaut

My son just got one and he has said the same thing about...

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My son just got one and he has said the same thing about the sound. Another issue was during calls he would fade out it wasn't because of bad signal it was the sound issue having problems during calls.

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Samsung_2sY6DWD
Astronaut

Bronson Food Pantry to be the ttu87reeryuy6efhuytrrtyyuuu...

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Bronson Food Pantry to be the ttu87reeryuy6efhuytrrtyyuuuuy5 Thu

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WickedApple
Asteroid

Re: Galaxy s10 Poor Bluetooth audio quality. It sounds distorted/compressed

JUMP TO SOLUTION

I think I fixed it. However, I don't know how exactly... The last thing I did was disable every option in the advanced section of the Bluetooth settings. I am too scared to start messing with it again to uncover which of the options fixed it... If you try, let the rest know!

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WickedApple
Asteroid

Re: Galaxy s10 Poor Bluetooth audio quality. It sounds distorted/compressed

JUMP TO SOLUTION

I am pretty sure it is caused by the "dual audio" option in the advanced Bluetooth settings. Try to disable that.

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