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Keveika10
Asteroid

Galaxy s10

Does anyone else have problems of display jumping to 15 seconds no matter how long so set the display to time out

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Galaxy s10

@Keveika10 Does this issue still occur when your phone is in safe mode? Here are the steps for safe mode.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart > Restart.
  3. The device will restart in standard mode and you can resume normal use.
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Keveika10
Asteroid

Re: Galaxy s10

Yes it does

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Samsung Moderator
Samsung Moderator

Re: Galaxy s10

@Keveika10 Have you tried clearing the cache partition on your phone? 

Wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
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