This is frustrating...I have been struggling to make it work but it just refuses to listen!
Until I had upgraded from Note 5 to S10 Plus my Gallery data was syncing fine with samsung cloud but with new S10+ it is not syncing.
I tried all help available online, had a chat with samsung representative and followed his instructions but to no avail. I already did the following things:
- Turned Auto Sync on in sertings
- Enabled Gallery to sync with samsung cloud
- Tried manually to sync by using Sync Now option
- cleared cache, data and forced stop the app
- Removed Samsung account and added it back.
- Restarted the phone
- Last sync date shown as the date when I added back the samsung account but no Gallery data is synced after that.
- If try to manually sync, it starts syncing but after a minute or so its says "couldn't sync try again later"😡
All other data is getting synced except gallery!
Now I am really frustrated. Does anyone has experienced sumilar issue...any solution will be appreciated.
Are you using wifi or your mobile data?
Does this occur when you use private or public wifi?
I had the same issue with gallery cloud sync. I set up three albums for testing cloud sync. Cloud Sync 1&2 and Cloud sync cloud only.
I broke cloud sync once by accident and twice on purpose.
I cleared the cache and data for the gallery app and the Samsung cloud app but it still wouldn't sync. Because I didn't have anything really important in the test folders I opened the Samsung cloud gallery sync interface and on the main page selected delete all gallery data from cloud.
After that I opened the gallery cloud sync interface and selected sync to open the settings menu and selected albums to upload, chose one then turned sync back on. Once I saw that it was syncing again I added the other two albums and everything is fine now.
For that particular cloud sync issue I tried everything and this is the only way I found to get it working again. It's better to sync one or two small albums first to make sure it's syncing again.
I also noticed once that when cloud sync stopped working one of my synced albums wouldn't let me copy or move any of the images to another album. I created a new album and used my files to copy the images to the new album and then deleted the original synced album. I got the notification to sync the new album and turned on sync and everything worked fine again.
Galaxy S9 SM-G960U
Security Patch Level
December 1st , 2019