I recently upgraded from the S7 to the S10e. When attempting to connect my Gear 2 Neo watch to my S10e, the Galaxy Wearable app resets my watch but does not connect to my new phone. My watch works perfectly fine and I don't want to have to buy a new one. Any thoughts on how I can fix this issue?
Are you receiving any error messages when trying to pair the watch?
I am. I don't remember what it says exactly, but it's starting that I need to select a specific permission which is not an option when I drill down through all of the permissions.
Give the steps provided a try: go to settings > app info, click on Samsung Gear app > tap on permission, and then tap on allow
Try going to Settings>Applications>select the three dots for more options and choose Show All System Apps. Look for one that mentions the android.permission-group.UNDEFINED. If you are able to locate the app open it. Select Force Stop. Then select Storage, and then Clear Cache. Restart your phone once you do this. You can also check permissions here.
I see. We would need a match. Have you uninstalled the app from the phone and then reinstalled it?