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Astronaut

Google Play store Crashing

Recently my play store has been crashing when trying to install updates. 

I've tried clearing the cache and data, uninstalling updates, turning off my vpn, force stopping it, restarting my phone. Nothing seems to work. 

I am on the latest June security update on an S10e. Thanks!
8 REPLIES 8
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Samsung Moderator
Samsung Moderator

Re: Google Play store Crashing

Have you tried wiping the cache partition?

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Have you tried logging out of your Google Account and logging back in?

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Astronaut

Re: Google Play store Crashing

Tried both of the suggested solutions and the playstore continues to crash.
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Astronaut

Re: Google Play store Crashing

I have the same problem and none of the above worked for me either... I'm thinking about trying to somehow downgrade the version of the play store my phone is running and see if that helps.
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Astronaut

Re: Re: Google Play store Crashing

just for the record I tried doing just that, uninstalling updates. didn't seem to help.
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Astronaut

Re: Google Play store Crashing

I ended up having to factory reset my phone.
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Astronaut

Re: Re: Google Play store Crashing

Wow, did that fix the problem?
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Cosmic Ray

Re: Google Play store Crashing

are you using the Hex theme? you have to rebuild your personalize theme..

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Astronaut

Re: Google Play store Crashing

I factory reset my phone and still having issues. seems like last updates basically bricked my phone. last update took 90 minutes to install.
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