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userbT6KFYZlny
Astronaut

Having problem with document scan

Hello!

The option of document scan no longer works for me. I'm not sure when it stopped working. I think I was fiddling with the camera settings and I noticed all of a sudden that it stopped scanning.

However, my scene optimizer AND document scan buttons ARE ON. 

Could there be something else blocking the feature? 

Thank you!

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Having problem with document scan

Have you tried to force stop and clear cache on the camera app?

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Red Giant

Re: Having problem with document scan

where is this document scan function ?

my files - documents ? 

if yes, why would fiddling with camera setting will cause this issue ?

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Comet

Re: Having problem with document scan


@userbcMKA9DSlI wrote:

where is this document scan function ?

my files - documents ? 

if yes, why would fiddling with camera setting will cause this issue ?


It is part of the camera functionality.

  1. Open Camera
  2. Click on the gear to open the camera settings
  3. Click on "Scene optimizer" to open the settings there
  4. Ensure that both "Scene optimizer" and "Document scan" are enabled. 
  5. Then when you are taking a picture when the camera recognizes a document, a scan button and capture box will appear.
  6. Click the scan button to save the area in the capture box. 
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