cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

Heating Issue

JUMP TO SOLUTION

I Just received new samsung S10 e phone from Optus and it started heating up within 10 minutes. My Galaxy S8 Edge has been on all day and it is cool and can't feel any heat. I haven't even started using it. I read that many have these issues but I don't see how this is fixed. What can I do about this ? I can feel the heat at the back and sides of the phone.

1 SOLUTION

Accepted Solutions
Highlighted
Honored Contributor

Re: Heating Issue

JUMP TO SOLUTION

It is normal to feel a bit of heat coming from the phone. The S10 and Note 10 series both are more powerful devices compared to the rest of the Samsung lines and are also much thinner than previous models. Due to this, they must vent the heat from areas on the back and sides of the device in order to prevent catastrophic failure internally. 

 

That being said, you never want the phone to be too hot to touch. If it's getting so warm that it becomes uncomfortable to hold, you will want to have the device evaluated by an authorized technician. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
1 REPLY 1
Highlighted
Honored Contributor

Re: Heating Issue

JUMP TO SOLUTION

It is normal to feel a bit of heat coming from the phone. The S10 and Note 10 series both are more powerful devices compared to the rest of the Samsung lines and are also much thinner than previous models. Due to this, they must vent the heat from areas on the back and sides of the device in order to prevent catastrophic failure internally. 

 

That being said, you never want the phone to be too hot to touch. If it's getting so warm that it becomes uncomfortable to hold, you will want to have the device evaluated by an authorized technician. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...