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Constellation

Horrible Customer Service Experience

I brough galaxuy S10 on Feb 14 2020 after few months charger not working so, i have raised repair request on Aug 2 , 2020 from then my problem started... they said that they are going to send replcement charger. But i need to call them for every 3 days for update on the ticket .. every time when I call they will say that everything is corrected and we are going ship the device in next 3 days but it was not going happen... so, continued this process for more than 2 months and finally they called up said that they are not able to shipt the device so they are going refund the amount for the replacement charger...

Here is the most intresting part.

for that also i am still following up and every call going for more than 40 min after it disconnects or they are going transfer the call to case management department..during the transfer again it will ask for choose call back instead of waiting in the line.. If I choose call back .. I will get call after 15 min or 20 min but it will connect again to technical department and they will ask for details why I am calling and they will take all details ask me for be online and after 15 min they put me on hold then they will transfer to case management team.. so its a never ending loop.. intead of choosing call back if I keep in the line finally call going to disconnect.. 

 

Next day again same process..  Dont know when it will end.

1 REPLY 1
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Constellation

Re: Horrible Customer Service Experience

Charger not working

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