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MrWobbly
Asteroid

How to remove previous owner information if I do not know his passwords?

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I purchased Samsung Galaxy EK-GC110 at pawn shop. Need to reset all personal data and e-mail connections, but do not know his passwords.  Please advise.  Thank you.

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userGoA1Q3wVch
Constellation

You have to do a factory reset all info on phone set to n...

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You have to do a factory reset all info on phone set to new that way.

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3 REPLIES 3
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userGoA1Q3wVch
Constellation

You have to do a factory reset all info on phone set to n...

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You have to do a factory reset all info on phone set to new that way.

View solution in original post

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Samsung Care Ambassador

Re: How to remove previous owner information if I do not know his passwords?

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You would need to get the information to unlock it because if you do a Factory Reset and the person had a Google account and Samsung account signed in once the phone reboots it will ask for the information 


Gary-B82-Ambassador-Signature2Note 10+ User on Verizon Wireless
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MrWobbly
Asteroid

Re: How to remove previous owner information if I do not know his passwords?

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Thank you. That works and I am  ready to enter new information.

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