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MrWobbly
Asteroid

How to remove previous owner information if I do not know his passwords?

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I purchased Samsung Galaxy EK-GC110 at pawn shop. Need to reset all personal data and e-mail connections, but do not know his passwords.  Please advise.  Thank you.

1 SOLUTION

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userGoA1Q3wVch
Constellation

You have to do a factory reset all info on phone set to n...

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You have to do a factory reset all info on phone set to new that way.

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3 REPLIES 3
userGoA1Q3wVch
Constellation

You have to do a factory reset all info on phone set to n...

JUMP TO SOLUTION

You have to do a factory reset all info on phone set to new that way.

Reply
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Samsung Care Ambassador

Re: How to remove previous owner information if I do not know his passwords?

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You would need to get the information to unlock it because if you do a Factory Reset and the person had a Google account and Samsung account signed in once the phone reboots it will ask for the information 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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MrWobbly
Asteroid

Re: How to remove previous owner information if I do not know his passwords?

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Thank you. That works and I am  ready to enter new information.

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