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A1_Devil
Asteroid

I cant redeem the ikonik skin

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So the thing is, i followed every step untill it told me to change the store to samsung, by going into settings then profile. When i got to my profile i did not have the option to change it. I did it on my samsung galaxy s10 plus.

 

someone please tell me how to fix the problem, so i can change the store to Samsungs and i can reddem my ikonik skin!!!

Its kinda disappointing the fact i cant get the skin before the people who just go to a Phone store and Claim it!!!

 

 

1 SOLUTION

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A1_Devil
Asteroid

Re: I cant redeem the ikonik skin

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So I found out the skin only is available in the US which I think I pretty ridiculous since they gave us no information about that fact....

So disappointed that I bought a 1000$ phone to get the skin, just to find out that I can't get the skin because I'm from Denmark 

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19 REPLIES 19
Samsung Care Ambassador

Re: I cant redeem the ikonik skin

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It should be the in-game settings. Go to your account tab and there should be an option to switch the store settings to Samsung. if it's not there I would guess that somebody redeemed it on that device. If you can't find it I would recommend calling or opening a chat session with a Samsung representative


Please follow all community guidelines and Samsung TOS

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A1_Devil
Asteroid

Re: I cant redeem the ikonik skin

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If the skin already was redeemed, how come it still be in the shop.

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A1_Devil
Asteroid

Re: I cant redeem the ikonik skin

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btw the phone is brand new so it cant have been redeemed before i got it!

 

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Samsung Care Ambassador

Re: I cant redeem the ikonik skin

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Go inside of the game and take a screenshot of the accounts tab. Block out any useful information. But you should have an option to switch the store settings to Samsung


Please follow all community guidelines and Samsung TOS

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userqoTsjydlOL
Constellation

Re: I cant redeem the ikonik skin

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Same for me. The Credit card dont reedem it. It sats ERROR blah blah blah

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userF6uZcNEUFo
Constellation

Re: I cant redeem the ikonik skin

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Same here Smiley Sad

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Samsung_dgrMnuU
Astronaut

Re: I cant redeem the ikonik skin

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Please give me ikonike skin ihave s10+ my server irbil kurdistan

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Samsung Care Ambassador

Re: I cant redeem the ikonik skin

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If you already have the phone why are you asking? This isn't the place to ask anyway. You're risking your information and privacy by telling other people your login information


Please follow all community guidelines and Samsung TOS

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Samsung_dgrMnuU
Astronaut

Re: I cant redeem the ikonik skin

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