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A1_Devil
Asteroid

I cant redeem the ikonik skin

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So the thing is, i followed every step untill it told me to change the store to samsung, by going into settings then profile. When i got to my profile i did not have the option to change it. I did it on my samsung galaxy s10 plus.

 

someone please tell me how to fix the problem, so i can change the store to Samsungs and i can reddem my ikonik skin!!!

Its kinda disappointing the fact i cant get the skin before the people who just go to a Phone store and Claim it!!!

 

 

1 SOLUTION

Accepted Solutions
A1_Devil
Asteroid

Re: I cant redeem the ikonik skin

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So I found out the skin only is available in the US which I think I pretty ridiculous since they gave us no information about that fact....

So disappointed that I bought a 1000$ phone to get the skin, just to find out that I can't get the skin because I'm from Denmark 

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21 REPLIES 21
Samsung Care Ambassador

Re: I cant redeem the ikonik skin

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It should be the in-game settings. Go to your account tab and there should be an option to switch the store settings to Samsung. if it's not there I would guess that somebody redeemed it on that device. If you can't find it I would recommend calling or opening a chat session with a Samsung representative



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A1_Devil
Asteroid

Re: I cant redeem the ikonik skin

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If the skin already was redeemed, how come it still be in the shop.

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A1_Devil
Asteroid

Re: I cant redeem the ikonik skin

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btw the phone is brand new so it cant have been redeemed before i got it!

 

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Samsung Care Ambassador

Re: I cant redeem the ikonik skin

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Go inside of the game and take a screenshot of the accounts tab. Block out any useful information. But you should have an option to switch the store settings to Samsung



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userabwyDa2BSy
Constellation

Re: I cant redeem the ikonik skin

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Screenshot_20190818-001734_Fortnite (1).jpg

 

That setting is not appearing on my phone. Please Help.

 

 

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userqoTsjydlOL
Constellation

Re: I cant redeem the ikonik skin

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Same for me. The Credit card dont reedem it. It sats ERROR blah blah blah

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userF6uZcNEUFo
Constellation

Re: I cant redeem the ikonik skin

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Same here Smiley Sad

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Samsung_dgrMnuU
Astronaut

Re: I cant redeem the ikonik skin

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Please give me ikonike skin ihave s10+ my server irbil kurdistan

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Samsung Care Ambassador

Re: I cant redeem the ikonik skin

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If you already have the phone why are you asking? This isn't the place to ask anyway. You're risking your information and privacy by telling other people your login information



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