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userIKySTcUUKo
Asteroid

In-app purchases don't work on my galaxy S10

So I got my galaxy S10 a few months ago, and I haven't been able to make any in-app purchases on it. Whenever I click on a buy buttom, the google play popup to pay for it doesn't pop up. Some games also have a in-game store, and it doesn't load on games such as Minecraft. In Minecraft when I click on the minecoin shop, it just says no connection. It also does that for every other game I have that has a in-game store. The only game that works for some reason is Mario Kart tour, which I downloaded recently. That's the only game that has the popup to pay for currencies. It is super annoying because I want to buy premium versions for apps and it won't let me. I have tried reverting google play store to factory settings, and I've also tried wiping the cache on the phone. Can anyone help me?

5 REPLIES 5
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Pengy_Knox
Astronaut

Re: In-app purchases don't work on my galaxy S10

You can force-stop apps like Minecraft or maybe even Google Play or Google play services

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userIKySTcUUKo
Asteroid

Re: In-app purchases don't work on my galaxy S10

I already tried that but it didn't work for any of the apps.

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Samsung Moderator
Samsung Moderator

Re: In-app purchases don't work on my galaxy S10

Have you ensured that all the Google Play services are fully up to date?

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userIKySTcUUKo
Asteroid

Re: In-app purchases don't work on my galaxy S10

Yes, Google Play Games and Store are up to date.

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Samsung Moderator
Samsung Moderator

Re: In-app purchases don't work on my galaxy S10

If your device and applications are fully up to date I would recommend having the phone evaluated by a certified technician. The fastest way to have this done would be to visit a local uBreakiFix location.

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