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Incoming calls do not ring, go straight to voice mail

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Help! Is this an issue I can fix on my own? If so, how?

If not, do I contact Samsung?

 

Jennifer 

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Samsung Care Ambassador

Re: Incoming calls do not ring, go straight to voice mail

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Hmm, did you then try safe mode?  Sometimes a third party app can change settings,  and thus affect the calling feature

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10 REPLIES 10
Samsung Care Ambassador

Re: Incoming calls do not ring, go straight to voice mail

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Is your ringtone volume up?  Also,  check to see if DND is off. 


@Samsung_bNHdblt wrote:

Help! Is this an issue I can fix on my own? If so, how?

If not, do I contact Samsung?

 

Jennifer 


 

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Re: Incoming calls do not ring, go straight to voice mail

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Ringtone volume is up and my DND is off.

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Samsung Care Ambassador

Re: Incoming calls do not ring, go straight to voice mail

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Is the number blocked?  Or are all incoming calls blocked that are not in the contact list?

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Re: Incoming calls do not ring, go straight to voice mail

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I have no one blocked. I just assumed I was not by phone or didn't hear it ring when calls were coming through.  My husband called and it went straight to voicemail. I checked and his number isn't blocked.  He was the one who alerted me to the problem.

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Samsung Care Ambassador

Re: Incoming calls do not ring, go straight to voice mail

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Hmm, did you then try safe mode?  Sometimes a third party app can change settings,  and thus affect the calling feature

View solution in original post

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Re: Incoming calls do not ring, go straight to voice mail

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I did try safe mode and it was one of the apps. I ended up getting rid of a few of them that I don't use. My phone is now ringing! 

Thank you very much!

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Astronaut

Re: Incoming calls do not ring, go straight to voice mail

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Do you know what app was causing the problem?

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MOMMOMCASS
Astronaut

Re: Incoming calls do not ring, go straight to voice mail

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I have the new Galaxy a20 and I'm Haven the same issues now. I only had the phone maybe two months now and it freezes and all kinds of problems.. I hate this phone. Wurst phone I have ever had.

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Samsung Care Ambassador

Re: Incoming calls do not ring, go straight to voice mail

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Sorry to hear that.  Did you try a factory reset? 

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