Incoming calls do not ring, go straight to voice mail

[Samsung_bNHdblt]

Help! Is this an issue I can fix on my own? If so, how?

If not, do I contact Samsung?

Jennifer 

[Jamess467]

Is your ringtone volume up?  Also,  check to see if DND is off. 

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@Samsung_bNHdblt wrote:

Help! Is this an issue I can fix on my own? If so, how?

If not, do I contact Samsung?

Jennifer 

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[Samsung_bNHdblt]

Ringtone volume is up and my DND is off.

[Jamess467]

Is the number blocked?  Or are all incoming calls blocked that are not in the contact list?

[Samsung_bNHdblt]

I have no one blocked. I just assumed I was not by phone or didn't hear it ring when calls were coming through.  My husband called and it went straight to voicemail. I checked and his number isn't blocked.  He was the one who alerted me to the problem.

[Jamess467 · Accepted solution]

Hmm, did you then try safe mode?  Sometimes a third party app can change settings,  and thus affect the calling feature

[Samsung_bNHdblt]

I did try safe mode and it was one of the apps. I ended up getting rid of a few of them that I don't use. My phone is now ringing! 

Thank you very much!

[userrS2nDn8J2Z]

Do you know what app was causing the problem?

[MOMMOMCASS]

I have the new Galaxy a20 and I'm Haven the same issues now. I only had the phone maybe two months now and it freezes and all kinds of problems.. I hate this phone. Wurst phone I have ever had.

[Jamess467]

Sorry to hear that.  Did you try a factory reset?