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Constellation

Is my Galaxy S10 plus phone new?

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I purchased a new Galaxy S10 plus online. It had no seal on the Box and no white tag on the Box that gives you the serial number or model number. When I opened it I also saw that there was no pre installed screen protector. What does this mean?

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Astronaut

Re: Is my Galaxy S10 plus phone new?

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You probably got a second hand phone. By factory it should come with a seal, white tag,and a screen protector on it. This doesn't mean it's not new but it means some else had used it or perhaps opened it before you.

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Cosmic Ray

Re: Is my Galaxy S10 plus phone new?

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Yes...it means your phone is NOT new. Did you order it from Samsung or a carrier?
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Constellation

Re: Is my Galaxy S10 plus phone new?

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I got it off Ebay.  They said new in box.  I have checked it extensively and it's not a clone and also downloaded an app that checks your phone and can tell you if it was refurbished .  It appears to be new but ,,, someone had already opened it  and probably looked it over  . The app didn't detect previous use either.  I just need to put a screen protector.  

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Astronaut

Re: Is my Galaxy S10 plus phone new?

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You probably got a second hand phone. By factory it should come with a seal, white tag,and a screen protector on it. This doesn't mean it's not new but it means some else had used it or perhaps opened it before you.

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Astronaut

Re: Is my Galaxy S10 plus phone new?

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You probably got a fake one. plenty of fake s10+ out there. look it up on google.
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