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Squall_Rinoa89
Asteroid

Issue with bixby

I had to wipe my phone, now whenever I have bixby look up stuff its stuck on searching or searching for content ID. Please assist..

4 REPLIES 4
Squall_Rinoa89
Asteroid

I have also cleared cache and data on all bixby related apps

I have also cleared cache and data on all bixby related apps

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Samsung Moderator
Samsung Moderator

Re: I have also cleared cache and data on all bixby related apps

Have you tried wiping the cache partition on your device?

 

Follow these steps.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what were deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.

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Squall_Rinoa89
Asteroid

Now it just hangs after acceptin what i ask it to do like...

Now it just hangs after acceptin what i ask it to do like npr news =/

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Samsung Moderator
Samsung Moderator

Re: Now it just hangs after acceptin what i ask it to do like...

Try testing your device in safe mode to see if the same symptoms still occur?

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