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userwDsBAGZKeM
Constellation

Issue with screen timeout

Out of nowhere my s10 unlocked USA keeps changing my screen timeout setting back to 8 seconds. I've tried to change it different times but will still go back to 8 seconds. Anyone run into this or am I just the lucky one? 

24 REPLIES 24
userndfBm7DKZV
Constellation

Re: Issue with screen timeout

Same here

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Samsung Moderator
Samsung Moderator

Re: Issue with screen timeout

Good evening,

 

Thanks for reaching out. Have you tried testing your device in safe mode to see if you get the same results?

 

Safe mode will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

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userMICrYkW83P
Asteroid

Re: Issue with screen timeout

I'm having the same issue, and it seems to have started w/the lastest software upgrade the other day. 

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vinyl_dragon
Astronaut

Re: Issue with screen timeout

I have this issue as well. It just started out of nowhere. This does not fix it.

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userX2JYmAa1V7
Astronaut

Re: Issue with screen timeout

I did those steps and still having issues with my s10 plus....never had a screen timeout issue with my iPhone, maybe I should switch back.

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user5rIPD4q5TB
Constellation

Re: Issue with screen timeout

tried this one. when in safe mode, screen timeout stays on what you set it to be. so the question is, how do you trace which app is causing the problem? if it is indeed an 3rd party app issue as alot of users has been experiencing this issue lately after the latest update, it is also hard to think that all of us experiencing this have the same apps in our phone.

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Red Giant

Re: Issue with screen timeout


@userwDsBAGZKeM wrote:

Out of nowhere my s10 unlocked USA keeps changing my screen timeout setting back to 8 seconds. I've tried to change it different times but will still go back to 8 seconds. Anyone run into this or am I just the lucky one? 


Do you use an app that can change profile settings such as sound, display?  There was an app I remember in the Play Store...Profile Scheduler or something like that and it has options when you change from normal to meeting, then a lot of settings could change with it

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userMICrYkW83P
Asteroid

Re: Issue with screen timeout

No, this just started happening and I haven't added any apps for a while

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userWQxaA1sUWj
Constellation

Re: Issue with screen timeout

It's happening with mine too (S10+). No matter what I do the screen timeout defaults to 8 seconds. It's frustrating.

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