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StellaCat
Asteroid

Left and middle navigation controls randomly disappear?

This has been happening randomly for the past couple of days, in addition I am unable to bring down the notification bar at the top. Then they'll just randomly reappear a couple minutes later, sometimes I have to restart to get them back.

Anyone else seeing this or have an idea what could be causing it?

17 REPLIES 17
Samsung Moderator
Samsung Moderator

Re: Left and middle navigation controls randomly disappear?

Have you tried testing the phone in safe mode?

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StellaCat
Asteroid

Re: Left and middle navigation controls randomly disappear?

I have not tried safe mode, thanks for the suggestion! I actually think that a messaging app I had installed (Textra) was causing this. I've uninstalled that and haven't seen the issue since, but will try safe mode if it comes back.

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Samsung Moderator
Samsung Moderator

Re: Left and middle navigation controls randomly disappear?

No worries, thank you for letting us know that status of your concerns and we definitely recommend testing of Safe mode to see if an application is causing issues.

If this issue no longer happens when the device is placed into safe mode, it was most likely that third-party application causing it.

Please reach back out and let us know if this resolves your concerns.

Thank you

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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StellaCat
Asteroid

Re: Left and middle navigation controls randomly disappear?

I will be tryiing safe mode since I did see this issue again even after uninstalling Textra.

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StellaCat
Asteroid

Re: Left and middle navigation controls randomly disappear?

Yes it's still happening in safe mode...

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Samsung Moderator
Samsung Moderator

Re: Left and middle navigation controls randomly disappear?

Have you tried wiping the cache partition on your device?

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StellaCat
Asteroid

Re: Left and middle navigation controls randomly disappear?

I just wiped the cache partition and saw this again almost immediately after I rebooted.

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Samsung Moderator
Samsung Moderator

Re: Left and middle navigation controls randomly disappear?

Hey, give this a try. It can show which apps are causing battery issues, viruses, malware or app crashes.


Device maintenance > App issue report

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StellaCat
Asteroid

Re: Left and middle navigation controls randomly disappear?

There are only 4 apps with issues, the last one occuring on 3/20 and I've experienced this issue multiple times since then. Plus this still happens when in safe mode and all other apps are disabled. 

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