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Majax4
Astronaut

Lock Screen Problems

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My phone automatically goes too enter password instead of my lock screen or always on display. To get to my lock screen I would have to tap the screen or hit the home button and then hit back once. Even while recieving a phone call it goes directly to enter password. I have to hit back just to accept the call. Help please. I have a galaxy s10 plus.

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Honored Contributor

Re: Lock Screen Problems

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@Majax4 wrote:

My phone automatically goes too enter password instead of my lock screen or always on display. To get to my lock screen I would have to tap the screen or hit the home button and then hit back once. Even while recieving a phone call it goes directly to enter password. I have to hit back just to accept the call. Help please. I have a galaxy s10 plus.


Any apps that you have installed, possibly the once that could interfere with lock screen?


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2 REPLIES 2
Honored Contributor

Re: Lock Screen Problems

JUMP TO SOLUTION

@Majax4 wrote:

My phone automatically goes too enter password instead of my lock screen or always on display. To get to my lock screen I would have to tap the screen or hit the home button and then hit back once. Even while recieving a phone call it goes directly to enter password. I have to hit back just to accept the call. Help please. I have a galaxy s10 plus.


Any apps that you have installed, possibly the once that could interfere with lock screen?


View solution in original post

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Majax4
Astronaut

Re: Lock Screen Problems

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Thank you so much!! It was a app interfering with my lock screen. Uninstalled it and now it's working again.

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