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Constellation

Re: Lock screen media controls don't work (Spotify)

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I think I found the solution. 

 

Settings > Lock Screen > Notifications > View Style > detailed

 

My theory is if u have it on icons only, the app isn't registered as being active by the lock screen. So if it is showed expanded out, the controls work again .

 

Hopefully this works for u all as well as it was really annoying me.

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Astronaut

Re: Lock screen media controls don't work (Spotify)

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Thanks man. I had the same issue, I could see the buttons were being recognized on touch, but wouldn't do anything. Your solution made it work again on my Note9.

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Constellation

Re: Lock screen media controls don't work (Spotify)

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It didn't work =o(

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Astronaut

Re: Lock screen media controls don't work (Spotify)

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I have the exact same problem on my s9+ thought maybe it was just my phone screwing up but its consistent the way you explained it. 


@userZlqLglRntr 

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Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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When you go into your Sound settings, The one that display each level of volume, Do you have the Media audio option selected at the bottom?

We recommend toggling that feature to address your concerns.

Let us know if this helps


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Lock screen media controls don't work (Spotify)

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Thank you all for the help! I have tried the optimization method and media toggle option AND the detailed lockscreen option. None of those options work. This is getting really frustrating. I can't control media on the lockscreen and cannot control media through bluetooth while the phone is locked. 

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Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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@userqAnoqK3yx0 Have you tried clearing the cache partition on the phone?

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Constellation

Re: Lock screen media controls don't work (Spotify)

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Tried all the solutions mentioned and none of those worked for my S10 either... Any other solution? Smiley Sad         Thanks

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Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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Hello @Kapacahe, I can certainly understand your frustration. Make sure your Spotify app is not in your sleeping apps. Just Follow these few steps below.

 

 

  1. Open Settings on your mobile device, and then touch Device care.
  2. Touch Battery, and then More Options > Settings in the upper right corner.
  3. Touch Sleeping apps.
  4. Long-press an app to bring up the remove option.
  5. Touch each app you want to remove from the list of sleeping apps, and then touch Remove. 
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Constellation

Re: Lock screen media controls don't work (Spotify)

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Still not working... Spotify is not in my sleeping apps

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