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userNuEyF7P7tM
Astronaut

Re: Lock screen media controls don't work (Spotify)

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Thanks a lot!

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userNp3gYWZ6Uk
Constellation

Re: Lock screen media controls don't work (Spotify)

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@Heinzable wrote:

I've had the same issue. Here's what worked for me:

- Open Settings
- Search for "Optimise battery usage"

- Click on "Apps not optimised" and select "All"
- Search for Spotify and disable battery optimization 

- Done!

 

Hope this helps Smiley Happy


Thanks this worked for me!

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userlM7LNdeM6B
Astronaut

Re: Lock screen media controls don't work (Spotify)

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U are a God🙏🙏🙏 iv been struggling for like a month now on my S9 + n this fixed it!

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Duffman11
Constellation

Re: Lock screen media controls don't work (Spotify)

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Unfortunately that didn't work for mine, any other tips or tricks that could help?
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userv7EOOwHjIw
Constellation

Re: Lock screen media controls don't work (Spotify)

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I think I found the solution. 

 

Settings > Lock Screen > Notifications > View Style > detailed

 

My theory is if u have it on icons only, the app isn't registered as being active by the lock screen. So if it is showed expanded out, the controls work again .

 

Hopefully this works for u all as well as it was really annoying me.

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user7yn9N6MsHG
Astronaut

Re: Lock screen media controls don't work (Spotify)

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Thanks man. I had the same issue, I could see the buttons were being recognized on touch, but wouldn't do anything. Your solution made it work again on my Note9.

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user2es3WxvEMu
Astronaut

Re: Lock screen media controls don't work (Spotify)

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I have the exact same problem on my s9+ thought maybe it was just my phone screwing up but its consistent the way you explained it. 


@userZlqLglRntr 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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When you go into your Sound settings, The one that display each level of volume, Do you have the Media audio option selected at the bottom?

We recommend toggling that feature to address your concerns.

Let us know if this helps


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userqAnoqK3yx0
Asteroid

Re: Lock screen media controls don't work (Spotify)

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Thank you all for the help! I have tried the optimization method and media toggle option AND the detailed lockscreen option. None of those options work. This is getting really frustrating. I can't control media on the lockscreen and cannot control media through bluetooth while the phone is locked. 

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Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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@userqAnoqK3yx0 Have you tried clearing the cache partition on the phone?

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