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user2es3WxvEMu
Astronaut

Re: Lock screen media controls don't work (Spotify)

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I have the exact same problem on my s9+ thought maybe it was just my phone screwing up but its consistent the way you explained it. 


@userZlqLglRntr 

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Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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When you go into your Sound settings, The one that display each level of volume, Do you have the Media audio option selected at the bottom?

We recommend toggling that feature to address your concerns.

Let us know if this helps


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userqAnoqK3yx0
Asteroid

Re: Lock screen media controls don't work (Spotify)

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Thank you all for the help! I have tried the optimization method and media toggle option AND the detailed lockscreen option. None of those options work. This is getting really frustrating. I can't control media on the lockscreen and cannot control media through bluetooth while the phone is locked. 

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Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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@userqAnoqK3yx0 Have you tried clearing the cache partition on the phone?

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Kapacahe
Constellation

Re: Lock screen media controls don't work (Spotify)

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Tried all the solutions mentioned and none of those worked for my S10 either... Any other solution? Smiley Sad         Thanks

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Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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Hello @Kapacahe, I can certainly understand your frustration. Make sure your Spotify app is not in your sleeping apps. Just Follow these few steps below.

 

 

  1. Open Settings on your mobile device, and then touch Device care.
  2. Touch Battery, and then More Options > Settings in the upper right corner.
  3. Touch Sleeping apps.
  4. Long-press an app to bring up the remove option.
  5. Touch each app you want to remove from the list of sleeping apps, and then touch Remove. 
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Kapacahe
Constellation

Re: Lock screen media controls don't work (Spotify)

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Still not working... Spotify is not in my sleeping apps

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Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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Have you tried uninstalling and reinstalling the app to see if the symptoms still occur?

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userqZJoAm4kak
Asteroid

Re: Lock screen media controls don't work (Spotify)

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 Settings>Lockscreen>FaceWidgets>Disable Music

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user6mD0fFsbpV
Constellation

Re: Lock screen media controls don't work (Spotify)

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FINALLY!  That seemed to work on my S10.  Thanks!!!


@userqZJoAm4kak wrote:

 Settings>Lockscreen>FaceWidgets>Disable Music


 

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