JUMP TO SOLUTION Solved

Original topic:

Lock screen media controls don't work (Spotify)

(Topic created: 04-26-2019 08:29 AM)
12720 Views
userZlqLglRntr
Constellation
Options
Galaxy S Phones
Hi guys, I play music through Spotify, then lock my phone to keep it playing then if I want to change the song I usually just double tap the screen then change the song from the lock screen but I've found that on the s10+ so far that the controls respond to my touch but they don't do anything. Furthermore, if I lock my screen, after 10-20 seconds, my music stops playing altogether and I need to unlock my phone, go into Spotify and press play again for it to resume. Other people have complained about these faults too, just wanting to know if there is a fix coming or not Regards
71 Replies
userdi3RqB1p1n
Constellation
Options
Galaxy S Phones

I have tried this and all other “fixes” in this thread and none have worked. Anything else?

0 Likes
Reply
userqZJoAm4kak
Asteroid
Options
Galaxy S Phones

Settings>Lockscreen>FaceWidgets>Disable Music

0 Likes
Reply
Samsung_xJ8XUXe
Astronaut
Options
Galaxy S Phones

Well, I did all these steps but music controls still do not work on the lock screen. I recently update to Android P on a Note 8 and that is when all started to happen. I did a factory reset and it started to work; however, at some point it stopped. The funny part is that the issue is only with Spotify, not with any other Music Player.

0 Likes
Reply
MrDl1jamaican
Constellation
Options
Galaxy S Phones

I had the same issue and the below solution works.

Open Settings
- Search for "Optimise battery usage"

- Click on "Apps not optimised" and select "All"
- Search for Spotify and disable battery optimization.

 

After doing that you have to restart your phone than you will be able to skip, pause and play back songs..

0 Likes
Reply
user1wtHSI4M0B
Astronaut
Options
Galaxy S Phones

After days of searching I found this thread. Hallelujah🤣..... this actually worked.  Thank you so much

0 Likes
Reply
userKRrRWviyoE
Constellation
Options
Galaxy S Phones

If the above doesnt work try this. Uninstall Google Play Music, thats what worked for me (S10+ user)

0 Likes
Reply
userTLLFzkWvP1
Astronaut
Options
Galaxy S Phones

thank so much

0 Likes
Reply
user6mD0fFsbpV
Constellation
Options
Galaxy S Phones

That didn't work =o(


@Heinzable wrote:

I've had the same issue. Here's what worked for me:

- Open Settings
- Search for "Optimise battery usage"

- Click on "Apps not optimised" and select "All"
- Search for Spotify and disable battery optimization 

- Done!

 

Hope this helps 🙂


 

0 Likes
Reply
userGfANJ8w6jv
Astronaut
Options
Galaxy S Phones

This worked for me. Also resolved a similar issue with the Square app on my Note 8. 

 

Thank you! 

0 Likes
Reply
hugohartley
Constellation
Options
Galaxy S Phones

i try everything but nothing.... idk what else i can do!!!

0 Likes
Reply