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MrDl1jamaican
Constellation

Re: Lock screen media controls don't work (Spotify)

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I had the same issue and the below solution works.

Open Settings
- Search for "Optimise battery usage"

- Click on "Apps not optimised" and select "All"
- Search for Spotify and disable battery optimization.

 

After doing that you have to restart your phone than you will be able to skip, pause and play back songs..

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user1wtHSI4M0B
Astronaut

Re: Lock screen media controls don't work (Spotify)

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After days of searching I found this thread. Hallelujah🤣..... this actually worked.  Thank you so much

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userKRrRWviyoE
Constellation

Re: Lock screen media controls don't work (Spotify)

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If the above doesnt work try this. Uninstall Google Play Music, thats what worked for me (S10+ user)

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userTLLFzkWvP1
Astronaut

Re: Lock screen media controls don't work (Spotify)

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thank so much

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user6mD0fFsbpV
Constellation

Re: Lock screen media controls don't work (Spotify)

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That didn't work =o(


@Heinzable wrote:

I've had the same issue. Here's what worked for me:

- Open Settings
- Search for "Optimise battery usage"

- Click on "Apps not optimised" and select "All"
- Search for Spotify and disable battery optimization 

- Done!

 

Hope this helps Smiley Happy


 

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userv7EOOwHjIw
Constellation

Re: Lock screen media controls don't work (Spotify)

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I think I found the solution. 

 

Settings > Lock Screen > Notifications > View Style > detailed

 

My theory is if u have it on icons only, the app isn't registered as being active by the lock screen. So if it is showed expanded out, the controls work again .

 

Hopefully this works for u all as well as it was really annoying me.

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user7yn9N6MsHG
Astronaut

Re: Lock screen media controls don't work (Spotify)

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Thanks man. I had the same issue, I could see the buttons were being recognized on touch, but wouldn't do anything. Your solution made it work again on my Note9.

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user6mD0fFsbpV
Constellation

Re: Lock screen media controls don't work (Spotify)

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It didn't work =o(

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user2es3WxvEMu
Astronaut

Re: Lock screen media controls don't work (Spotify)

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I have the exact same problem on my s9+ thought maybe it was just my phone screwing up but its consistent the way you explained it. 


@userZlqLglRntr 

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Samsung Moderator
Samsung Moderator

Re: Lock screen media controls don't work (Spotify)

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When you go into your Sound settings, The one that display each level of volume, Do you have the Media audio option selected at the bottom?

We recommend toggling that feature to address your concerns.

Let us know if this helps


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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