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Constellation

Moisture detected in charging port, unplug until dry

I left my backpack below the high tide line and got my phone soaking wet in saltwater. I had the moisture detected warning for two days, and had no problems for a month after. Yesterday the warning came back, and has been on all day. I tried blowing with an air duster, using a blowdrier, and shaking the phone, to no avail. Is there anything I can do?

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Samsung Moderator
Samsung Moderator

Re: Moisture detected in charging port, unplug until dry

Thank you for reaching out. As your device has liquid damage which isn't covered under the standard limited warranty, you would be responsible for the cost of repair. I would recommend reaching out to our customer service team directly at 1-800-726-7864 to set your device up for service.


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Constellation

Re: Moisture detected in charging port, unplug until dry

Hi. I checked the SIM card tray water damage indicator, and there is nothing.

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