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userUYbeIgcwWU
Constellation

Moisture detected message

Hi. 

 

The moisture detected warning turned on yesterday and I've followed all the recomended steps online, yet nothing seems to be working. My phone has not been exposed to any moisture, the sticker has not been activated, I've cleaned the phone port and cable, and I've left it to "dry" overnight. Still the message remains. I have been able to carge the phone with the wireless charger but I would like the message to go away. I have had the phone for about a month now and has not given me any other issues until now. 

 

Any way to fix this? Thank you.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Moisture detected message

Do you experience these symptoms if you charge your device in safe mode?

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Samsung_k74oOs0
Astronaut

My phone has done the same thing. Any fixes? And it still...

My phone has done the same thing. Any fixes? And it still does it in safe mode

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Samsung Moderator
Samsung Moderator

Re: Moisture detected message

Can I have your full model code?

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