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uservJePKkPrrX
Constellation

Music stops when screen times out

Noticed using spotify. Need to press play or open the screen to keep music going. Happens with or without earbuds.

2 REPLIES 2
usermBxroXEwxk
Cosmic Ray

Mine used to do that as well but I went into device maint...

Mine used to do that as well but I went into device maintenance battery and made sure that the app wasn't set to be put to sleep after the screen shuts off. That worked for me.

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Samsung Moderator
Samsung Moderator

Re: Mine used to do that as well but I went into device maint...

I would recommend checking your Sleeping application list to ensure that Spotify is not listed as one.

Sleeping applications are not allowed to run in the background when the screen timeout is triggered.

I also recommend checking to see if the application is being optimized for performance.


Here is a troubleshooting article that can assist further: http://www.samsung.com/us/support/troubleshooting/TSG01200668/

Hope this message finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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