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Music switches bluetooth modes when a call comes in on do not disturb.

I was playing music via Google Play on my Samsung Galaxy S10 to my Skullcandy Crusher bluetooth headphones. My phone was on do not disturb and I got a call. Even though my phone did not ring, and no notification appeared on screen, my music got all distorted and quiet. Based on my knowledge, I believe the bluetooth headphones switched from the primary stereo audio profile , to the mono-channel phone call profile. Usually devices stop the music, but my device did not. Any ideas?

Samsung Moderator
Samsung Moderator

Re: Music switches bluetooth modes when a call comes in on do not disturb.

Does this occur every time a call comes in under the same conditions? Have you tried clearing the cache partition of the phone? 


Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.

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