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Community Manager
Community Manager

Re: S10e overheating and battery issues!!

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Hello there, I'd like to look into this further for you if you're interested. Please send me a private message with your full model code and IMEI number.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: S10e overheating and battery issues!!

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I'm having the same issue My phone is at 18% 3:25pm eastcoast time and is so hot in my hand this not normal at all 

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Constellation

Samsung Galaxy S10+ overheating

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My S10+ has recently started overheating.  Phone is registered with Sprint (lousy service,  Phone shows LTE but browser says "no internet connection") But at any rate, the main area of heat is around the "bixby button" on both sides of the screen.  It gets hot when on phone calls, and I mean, so hot I had to get off the phone call due to it burning my ear.  "Device Optimizer" doesnt show any issues.  Said 97% optimized at the time of the most recent overheat issue.  

 

Typically I just power the phone off to allow it to cool down.

 

I'm actually quite nervous to talk on the phone sometimes due to fear the phone will explode while I'm holding it.  

 

Purchased from local BESTBUY in Atlanta, Ga.

 

Tempted to get a laser thermometer and start data logging the temps on it.  There is no reason a phone should heat up 120 degrees F.  I mean NUCLEAR hot! INSANE!!

Anyone else have similar issues?

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy S10+ overheating

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I'm so sorry to hear you are experiencing these symptoms. Can I please have your full model number and IMEI in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy S10+ overheating

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@userHhoeBTN2u6 I'm so sorry to hear you are experiencing these symptoms. Can I please have your full model number and IMEI in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Samsung Galaxy S10+ overheating

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I have the same exact issue.  Mine will heat up to HOT temperatures just browsing the internet (while on wi-fi).  Please share if there's some kind of fix.  

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Astronaut

Re: Samsung Galaxy S10+ overheating

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Had the same issues with my S10+. All sprint S10+ phones are affected with no fix in the near future. Took my phone back and went with Verizon. No more issues and excellent service.

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Constellation

Re: Samsung Galaxy S10+ overheating

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My wife having same issues and noone can help

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy S10+ overheating

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@userv8Z2caqVY0 I'm so sorry to hear she is experiencing these symptoms. Can I please have her full model number and IMEI in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Samsung Galaxy S10+ overheating

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My 10+ that is on att and only 45 days old is doing it all the time .Burned my leg and charge at 100% only lasts 8 hours. 

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