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My Samsung Galaxy S10 is overheating

(Topic created on: 3/22/19 4:49 PM)
useryMPyB7b9Bc
Asteroid
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Galaxy S10
So, I have a bought a Samsung Galaxy S10, and the first 30 minutes, it's overheating. The back and the sides are hot. Why is this happening?
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S10

@userv8Z2caqVY0 I'm so sorry to hear she is experiencing these symptoms. Can I please have her full model number and IMEI in a private message?


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user61rTxN2cai
Astronaut
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Galaxy S10

My 10+ that is on att and only 45 days old is doing it all the time .Burned my leg and charge at 100% only lasts 8 hours. 

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy S10

@user61rTxN2cai, Thank you for reaching out for assistance. Can you please send us a private message with the below information here: http://bit.ly/2GH8URL

(15) Digit IMEI Number:
Model Number:


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userIHv4pjErgH
Constellation
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Galaxy S10

Iam having same issue to the point it burns my hand

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SamsungJace
Community Manager
Community Manager
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Galaxy S10

Hi there @userIHv4pjErgH, I'd be more than happy to look into this for you if you wouldn't mind sending me a private message here with your full model code and IMEI number.


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userfQiuPT3iI6
Constellation
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Galaxy S10

Having the same issues. Telstra want to send it to be evaluated and that will take 3 weeks before I get my phone or replacement phone. Not acceptable. Can't believe how hot the phone gets. Reckon could cook an egg on it.

Mathew
Cosmic Ray
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Galaxy S10

Mine does the exact same.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S10

@userfQiuPT3iI6 and Mathew Can I please have her full model number and IMEI in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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TKGURL
Constellation
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Galaxy S10

mine does the same thing. i have had it for 20 days and noticed it off and on happening and now it seems to happen more.  i was on a call for 6 min and it was so hot i got off the call.  if i connect to bluetooth in my car and talk it gets really hot as well. if i am searching internet or on fb same thing. i called sprint they said since i had it more than 14 days i had to contact samsung. the chat guy said to put it in safe mode and check it in an hour. well nothing works in safe mode. so that doesnt help.  so now what??

Mathew
Cosmic Ray
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Galaxy S10

How do you private message?

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