I'd like to look into this for you, would you mind sending me a private message with your full model code and IMEI number?
Same issue on my S10+, unlocked, purchased directly from Samsung.
Tech support has given me a shipping label to send it in for service.
This does nothing for my absence of a usable phone.
Phone jumps to 109 degrees F just in idle.
Cache cleared, no apps reporting issues, took all day to charge from 5% to 100%.
Device is now off and in a metal container for safety.
I owned a Note 7, now this.
Pretty certain I'll be changing manufacturers once this issue resolves and I can trade in the "flagship" for a more stable device.
After all the issues I encountered: "Mobile Data loss", "Battery Drained Fast" and "Over Heating", Finally!!! My S10+ WONT CHARGE and NOT OPENING anymore! Thank you Samsung for allowing me to experienced your Advanced Phone for almost a month and wasted money!!!
I've had my s10 for about a month everything was working well and now I continuously lose mobile data and it is dropping calls and not sending texts. I'm on a plan with a friend and his phone works great so I know it's not the actual service it's my phone. Now the phone is overheating so hot that it almost burns my hand when I pick it up.
I got my s10+ the day it came out and a week later it started to overheat really bad when I would be on the web and some light usage and my phone would get so hot I would have to power it off cause I dont want it to do harm to itself. Is there something I can do to fix this?