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Samsung Moderator
Samsung Moderator

Re: Overheating

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Hello @userYlyoeRO3v5

Can you please send us a private message with the below information here: http://bit.ly/2GH8URL

Model Number:
(15) Digit IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Chad1276
Asteroid

Re: Overheating

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Reading alot of these overheating issues hope its not a 7 repeat issue

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GiftedSoul
Asteroid

Battery Overheats

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Hey guys,

Anyone experiencing battery overheating on the Galaxy S10 while charging? So uncomfortable, especially holding the sides.

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Dinu
Cosmic Ray

Re: Battery Overheats

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Mine gets warm but not overheats. I think it's device fault. I feel more heat when I charge and play games! Expected

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GiftedSoul
Asteroid

Re: Battery Overheats

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What kind of case do you have on your S10?

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Samsung_ou1Dl1l
Astronaut

Re: Battery Overheats

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Me too especially whilebwireless charging

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GiftedSoul
Asteroid

Re: Battery Overheats

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I never noticed how hot it gets on the wireless charger, but I notice it does get hot when I use Samsung's Fast charging portable battery pack. Even worse for me because I have a Samsung Galaxy leather case.

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userxnMfM62kTu
Constellation

Phone overheating and battery draining quickly!

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I have had my galaxy s10+ for almost a month and over the last couple of days my phone has been overheating. About an hour ago it was too hot to even touch. The battery has also been draining quickly even after closing all the apps and optimizing the phone. In the span of an hour the battery has gone from 86% to 7%. Any help I can receive would be greatly appreciated. I would hate to have to pay out of pocket for another phone after just a few weeks.

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Samsung Moderator
Samsung Moderator

Re: Phone overheating and battery draining quickly!

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Hello, I'd like to look into this for you. Would you mind sending me a private message with your full model code and IMEI number?

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Changos
Constellation

Re: Phone overheating and battery draining quickly!

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I’m having the exact same issue with my Samsung S10. Everything was fine until a patch was installed on Monday and then it started getting hot and draining power. I took my phone to the T-Mobile store. The guy tried all kinds of things but nothing worked. Clearly there is something wrong with the updated system that is draining the battery. 

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