Just wanted to check to see if you have you tried clearing the cache partition of the device and restarting?
Please send a private message with your full model code and IMEI number. http://bit.ly/2NOMOfT
Is it just during use of these apps? http://www.samsung.com/us/support/troubleshooting/TSG01001414/
Do you experience these symptoms if your device is in safe mode?
I put the unit in safe mode and it continued to overheat, but I realized I had factory reset the phone so I couldn't test to see if it might be caused by an application. I let it cool down, and then I did another factory reset, removed all the apps from the old Samsung phone, used the Smart Switch to transfer contacts and photos but did not put the sim card in first, and I have my husband using the phone as I systematically download the apps he uses, one at a time, with usuage in between. So far, it is not overheating. He just received a notice for an android software update, so it is updating now. He has been using our home wifi connection; I will next have him use the mobile phone connection to see if that has any effect.
Let us know how it goes!
hi guys ,
so i recently purchased a brand new s10e exynos version of the shelf. Since day one the s10e was overheating and draining fast . at first I thought it was normal as it's a new phone. I did wait few days after I put into power save mode then I decided to do soft reset. but that did not fix the issue. so I did a hard reset but it's still overheating and the battery is draining fast.
please help me fix this issue !!