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Samsung Moderator
Samsung Moderator

Re: S10+ overheating

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Hey there.

Just wanted to check to see if you have you tried clearing the cache partition of the device and restarting?


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Asteroid

Re: S10+ overheating

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@SamsungZell

Yes I tried everything still nothing changed

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Samsung Moderator
Samsung Moderator

Re: S10+ overheating

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Please send a private message with your full model code and IMEI number. http://bit.ly/2NOMOfT



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Astronaut

Heating up

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Phone gets heated up very quickly while i am constantly doing messaging or refreshing the real time apps.

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Samsung Moderator
Samsung Moderator

Re: Heating up

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Is it just during use of these apps? http://www.samsung.com/us/support/troubleshooting/TSG01001414/



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Constellation

S10e over heating

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We ordered two S10 e phones, unlocked. Mine is ok, my husband's was overheating immediately. We sent it back to Amazon for a refund, and ordered another. It came today. It is burning up too. After only about an hour of usage, its burning hot.
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Samsung Moderator
Samsung Moderator

Re: S10e over heating

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Do you experience these symptoms if your device is in safe mode?


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Constellation

Re: S10e over heating

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I put the unit in safe mode and it continued to overheat, but I realized I had factory reset the phone so I couldn't test to see if it might be caused by an application.  I let it cool down, and then I did another factory reset, removed all the apps from the old Samsung phone, used the Smart Switch to transfer contacts and photos but did not put the sim card in first, and I have my husband using the phone as I systematically download the apps he uses, one at a time, with usuage in between.  So far, it is not overheating.  He just received a notice for an android software update, so it is updating now.  He has been using our home wifi connection; I will next have him use the mobile phone connection to see if that has any effect.  

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Honored Contributor

Re: S10e over heating

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Let us know how it goes! Smiley Happy


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Constellation

S10e overheating and battery issues!!

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hi guys ,

so i recently purchased a brand new s10e exynos version of the shelf. Since day one the s10e was overheating and draining fast . at first I thought it was normal as it's a new phone. I did wait few days after I put into power save mode then I decided to do soft reset. but that did not fix the issue. so I did a hard reset but it's still overheating and the battery is draining fast. 

please help me fix this issue !!

thanks.

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