JUMP TO SOLUTION Solved

Original topic:

My Samsung Galaxy S10 is overheating

(Topic created: 07-03-2019 12:55 PM)
3147 Views
useryMPyB7b9Bc
Asteroid
Options
Galaxy S Phones
So, I have a bought a Samsung Galaxy S10, and the first 30 minutes, it's overheating. The back and the sides are hot. Why is this happening?
270 Replies
Frederickdawg
Nebula
Options
Galaxy S Phones

I have attached two screen shots one in F and the other in C. Showing my typical T mobile USA s10plus temperature values. The chart doesn't so much concern me , but the average values on the s10+ is definitely greater than what my average temp values were on my note 9.  

 

I'm using gsam app, perhaps other can post their values.

 

Edit. I can't seem to post pics.

 

Screenshot_20190512-105807_GSam Battery Monitor Pro.jpg

 

Screenshot_20190512-105709_GSam Battery Monitor Pro.jpg

 

0 Likes
Reply
BreXxX
Constellation
Options
Galaxy S Phones

I change one of my galaxys 10s plus because the charger was burnirng the charging pin 


@useryMPyB7b9Bc wrote:
So, I have a bought a Samsung Galaxy S10, and the first 30 minutes, it's overheating. The back and the sides are hot. Why is this happening?

 

0 Likes
Reply
userXYrsxEjnkG
Astronaut
Options
Galaxy S Phones

Hi i'm also experiencing this issue, battery optimized, apps are closed, did a restart and phone gets hot as soon as it's used.  What was the resolution?

0 Likes
Reply
SamsungRei
Community Manager
Community Manager
Options
Galaxy S Phones

Please send a private message with your full model code and IMEI number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

uservRCkhQ35Ip
Constellation
Options
Galaxy S Phones

Same here. Feels hot. Just purchased.

0 Likes
Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Please send a private message with your full model code and IMEI number. http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
PeetSpasov
Constellation
Options
Galaxy S Phones

So I recently bought the Galaxy S10+ and I couldn't help but notice how hot it gets. Before downloading any apps or setting up anything the phone got quite warm right out the box. The phone's temperature got up to 37 degrees while just browsing Facebook, Instagram, etc, which isn't normal for a brand new phone. I've compared it with the S10 temperatures and the S10 is much cooler. I am not sure if it's a defective unit or if it's just the S10+ standard. The old S8 I had, which after 2 years of usage didn't get as hot as this while just browsing. Does anybody have any information if Samsung is considering fixing this issue in the future or if it's really accepted as normal behavior? 

0 Likes
Reply
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Greetings,

 

Try giving this article here a try http://www.samsung.com/us/support/troubleshooting/TSG01001414/.

0 Likes
Reply
PeetSpasov
Constellation
Options
Galaxy S Phones

Hello

Thank you for the response.

Already checked this, none of the mentioned describes my case.

0 Likes
Reply
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Thank you for checking that for me. I recommend taking your device to a UBreakIFix location in your area for an authorized technician to take a better look at the symptoms you are experiencing. https://www.samsung.com/us/support/ubreakifix

0 Likes
Reply