I bought new S10 for thanks giving for 1000$, my phone is getting overheated qith in 15 minutes and my battery is getting drained too fast. Am really getting disappointed coz it's been just 2 weeks that I started using this phone. Please help . I feel like disheartened.
Beware! My S10 plus worked fine for just over a month. Excellent battery life. Great performance and the camera is awesome. This morning, after being charged wirelessly overnight, the battery started to drain very quickly (no changes made to the phone from the night before). I checked for and closed any running apps and even optimized the battery. The phone heated up and was dead within an hour. I tried plugging it in and charging wirelessly. Neither worked. No indication of charging was displayed. The phone is now a $900.00 brick. After an hour on the phone being bounced around and “troubleshooting” with Samsung, who would not acknowledge any issues, it has been sent in for repair. I would not recommend buying an S10 plus until Samsung acknowledges and fixes the problems. Especially after the note 7 debacle.
See updates posted below.
I have an unlocked S10 (not the Plus). Mine just started getting hot yesterday... it had been perfect before then. It's not just when I'm charging either. No new apps have been installed in the last few days. I've tried restarting and have done a couple of cache wipes (seemed to help for a while the first time, but had no affect the 2nd time). What's going on?
I also started having overheating issues yesterday 4/08/2019 I optimized my battery and turned off and on my S10. It is overheating when not charging and using the phone for daily operation but also when charging it is overheating excessively.
Hey there @uservKmSPpp7CP,
We will be happy to look into your concern further.
Can you please send us a private message with the below information here: http://bit.ly/2GH8URL
(15) Digit IMEI Number:
Update, Thursday 04/11/19. When I contacted Samsung to check on the status of my repair I was told there is a dedicated team handling S10 plus issues. According to this team, They have replaced the motherboard, and updated the software... and hopefully replaced the battery. The phone has been shipped back to me. I’ll update again once I receive it and test it out.
Update 04/13/19. The email I received on Thursday said the phone was shipped and had a tracking number but UPS has yet to receive the phone 2 days later. They don’t seem to be in much of a hurry to return my phone.
It also is concerning to me that more and more people are reporting the same problems. And that those problems seem to have been possibly caused by an update pushed out by Samsung (my phone is unlocked).
Update, 04/16/19. I finally received my phone. It is running as it did before the problems began. I used it all day, a lot, and the battery did not drop below 70%. Looks like the new motherboard and software update fixed the issue, for now. I don’t know if my phone was part of the bad batch that had antenna issues or not... Seems unlikely, but I’ll go ahead and say thanks to Samsung for getting my phone back to me in original working condition . I hope this is the end. I’ll be back if not.