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Constellation

My brand new Samsung Galaxy S10+ it's overheating

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So...a few weeks ago iI've bought a brand new Samsung Galaxy S10+ from eMAG Romania
I usually use him for WhatsApp and a few more apps
I don't use the phone for games, so the problem it's not from the games or something
But it keep overheating, like right now when i'm writing that text, the phone it's overheating and i don't know why 
It shouldn't do that,  just because i use WhatsApp and apps like that and photos, it shouldn't do that
Can you please help me? Smiley Very Happy

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Samsung Moderator
Samsung Moderator

Re: My brand new Samsung Galaxy S10+ it's overheating

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You will need to go to https://www.samsung.com/visitcountry/ and reach out to the support group in your area to inquire about service for your device. Thank you for being the best part of Samsung!

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5 REPLIES 5
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Astronaut

Re: My brand new Samsung Galaxy S10+ it's overheating

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has the device been unlocked from 3rd party??
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Constellation

Re: My brand new Samsung Galaxy S10+ it's overheating

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I don't think so 

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Samsung Moderator
Samsung Moderator

Re: My brand new Samsung Galaxy S10+ it's overheating

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Hello!

 

Thank you for reaching out. Do you experience the symptoms while your device is in safe mode? You can test this by following these steps to get into safe mode.

 


Press and hold the power button until power off, restart, and emergency mode show on screen

Tap and hold on the power off option until it changes to safe mode, then tap on safe mode

The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.
 

If you are still experiencing these symptoms while in safe mode I would recommend getting your device in the hands of a technician to evaluate and repair your device. This forum is for the support of US models, if your device in a non-US model you will need to use this link https://www.samsung.com/visitcountry/ and reach out to the country of origin for the fastest resolution to your issue. If the device is a US model I would be happy to look into service options for you. Could you please provide me with the model and IMEI number for your device in a private message to do so? https://bit.ly/2SUXRar  

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Constellation

Re: My brand new Samsung Galaxy S10+ it's overheating

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So...ive tryed to start it on Safe Mode to see if it keeps overheating
And the answer it's yes, it keeps to oveheat, but don't know why, a hour ago i've tryed to do a screenshot and the phone just stopped working
And i'm from Romania, so i still have to send you the model and IMEI number?

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Samsung Moderator
Samsung Moderator

Re: My brand new Samsung Galaxy S10+ it's overheating

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You will need to go to https://www.samsung.com/visitcountry/ and reach out to the support group in your area to inquire about service for your device. Thank you for being the best part of Samsung!

View solution in original post

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