11-25-2020
11:11 AM
- last edited on
11-25-2020
01:26 PM
by
SamsungJoJo
My cell's camera isn't working since yesterday's update. Someone knows what is going on?
11-25-2020 01:23 PM - edited 11-25-2020 01:26 PM
Can you confirm what type of device you are using?
Can you elaborate on the symptoms you are experiencing regarding your camera?
Do you experience the symptoms with any third-party apps that use the camera or just on your native camera app?
Have you attempted to wipe the system cache on the device since the recent update?
Also, try testing your camera in safe mode to see if the symptoms still persist.
Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.
Please follow the steps below:
1. Turn the device off.
2. Press and hold the Power key past the model name screen.
3. When "SAMSUNG" appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode will display in the bottom left corner of the screen.
7. Release the Volume down key when you see Safe Mode.
8. To exit Safe Mode, restart your device.
Let us know how your device responds after performing this step!