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My phone is hacked

Ok long story short I bought my girlfriend a galaxy s10 and at first it was all good then her mobile hotspot wouldn't work then all of her accounts have had there passwords changed, she changes it to something different then boom its hacked again, 90% of the time her phone is a paper weight that tells time she cant use it for much. Were on with Verizon and they've sent us a different phone "still a s10" and it's like nothing changed theres no 3rd party apps. She took it to a friend and we found something saying that the phone is rooted? Also there a screen mirroring app that watches everything on her phone. Any help would be awesome. Verizon keeps saying call tech support and tech support says take it to the store. I'm at a lose and so close to throwing the phone through Verizon's window.