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userVC1Pi6sxg5
Asteroid

My pre order got canceled??

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Hello, I am a kid and I have saved up a year for the s10 and I preordered it on the 23rd. Now it was going well, I got the little thing that said thank you and all of that. Now today I wanted to see if it got sent so I go to the Samsung website and it showed no orders. I went to my email to find no confirmation email. I pre ordered it again but I lost my place in line and I also lost my free galaxy buds that I was gunna get. I know that I can buy them with the 130$ free credit.  I swear that it said I pre ordered it. Also I did it on my moms account so I can’t really mess with the account right now.

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userVC1Pi6sxg5
Asteroid

Re: My pre order got canceled??

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It doesn’t charge until it ships so I think I’m good

 

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5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: My pre order got canceled??

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I would recommend having your mom reach out directly to our E-commerce team at 1-855-726-8721.

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userVC1Pi6sxg5
Asteroid

Re: My pre order got canceled??

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Just tried and the wait is 30 minutes 

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Samsung Care Ambassador

Re: My pre order got canceled??

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I would highly recommend you tell your mom about it. You said that you pre-ordered it again? Hopefully you didn't charge your mom's account twice



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userVC1Pi6sxg5
Asteroid

Re: My pre order got canceled??

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It doesn’t charge until it ships so I think I’m good

 

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userekXoWC5Ajz
Constellation

Re: My pre order got canceled??

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OMG, it happen to me also, I dont why, I am on hold with them as Im typing. THE WORST CUSTOMER SERVICE EVER.

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