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userPY6jApFERM
Constellation

Netflix Picrure in Picture

When trying to watch in picture-in-picture mode on WQHD+ the screen works momentarily then Netflix windows returns a black screen. Is this a known issue?

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Netflix Picrure in Picture

Does this only occur when using Netflix?

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userPY6jApFERM
Constellation

Re: Netflix Picrure in Picture

So far I've only noticed it with Netflix

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Samsung Moderator
Samsung Moderator

Re: Netflix Picrure in Picture

Have you tried uninstalling and reinstalling the app?

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userPY6jApFERM
Constellation

Re: Netflix Picrure in Picture

Yes and I don't see any difference

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Samsung Moderator
Samsung Moderator

Re: Netflix Picrure in Picture

Give this a shot:

 

 Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Netflix > Storage > Clear Data and Clear Cache. 
 Restart Phone
 

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userPY6jApFERM
Constellation

Re: Netflix Picrure in Picture

Sadly, did not help

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Samsung Moderator
Samsung Moderator

Re: Netflix Picrure in Picture

I recommend reaching out to the app developer regarding this.

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