cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

New Samsung s10e - no pictures in messages

JUMP TO SOLUTION

Hi! So my new s10e is not showing any pictures or gifs that have been shared with me intext messages. It just shows the little gray photo icon. How can I fix this?

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: New Samsung s10e - no pictures in messages

JUMP TO SOLUTION

I recommend reaching out to your service provider to verify your multi-media messaging is provisioned correctly on your account.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
5 REPLIES 5
Highlighted
Samsung Moderator
Samsung Moderator

Re: New Samsung s10e - no pictures in messages

JUMP TO SOLUTION

Do you experience these symptoms when using Wi-Fi or data?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Astronaut

Re: New Samsung s10e - no pictures in messages

JUMP TO SOLUTION

Both

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: New Samsung s10e - no pictures in messages

JUMP TO SOLUTION

@Samsung_KomN1Xr Have you made sure that your phone is up to date on its software?

 

Reply
Loading...
Highlighted
Astronaut

Re: New Samsung s10e - no pictures in messages

JUMP TO SOLUTION

Yup - it performed an update this morning

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: New Samsung s10e - no pictures in messages

JUMP TO SOLUTION

I recommend reaching out to your service provider to verify your multi-media messaging is provisioned correctly on your account.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...