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Samsung Care Ambassador

Re: No Stock Gallery App

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@userL9bKGmxedj @useriosXLzE5y9  just curious. Can you both go into the Play Store and go into the Settings and find out what Version of the Play Store you two have? 

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userL9bKGmxedj
Cosmic Ray

Re: No Stock Gallery App

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v: 13.9.17-all [0] [PR] 236777123

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Samsung Care Ambassador

Re: No Stock Gallery App

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I'm just as confused here. The Gallery app in the Play Store isn't what you want. You should have been able to download and install the APK file I sent you earlier. 😭

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userL9bKGmxedj
Cosmic Ray

Re: No Stock Gallery App

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I sent 40 minutes on the phone with tech support this morning. They were just as confused as I am. I am very irratiated!

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Samsung Care Ambassador

Re: No Stock Gallery App

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userL9bKGmxedj
Cosmic Ray

Re: No Stock Gallery App

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Samsung Care Ambassador

Re: No Stock Gallery App

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@userL9bKGmxedj what country are you in? 

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userL9bKGmxedj
Cosmic Ray

Re: No Stock Gallery App

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The USA

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userL9bKGmxedj
Cosmic Ray

Re: No Stock Gallery App

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I wnede up calling customer service and technical support did trouble shooting. They couldn't find the gallery app either. I have a faulty device and have to intiate a refund.

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BigDaddyJake
Constellation

Re: No Stock Gallery App

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I don't have an S10 YET... If it has this problem when I DO get it, hopefully this weekend, I will go into Gallery in the Secure Folder and go into About Gallery, copy the exact app name and version number and try to search that. If not found in Play Store... I would go check in the Samsung Galaxy App Store.

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